Shipping policy

Effective Date: December 10, 2025

Introduction

ResetHomez is committed to delivering your orders safely and within the promised timeframe. This Shipping and Delivery Policy outlines our shipping procedures, delivery timelines, and related terms.

Shipping Areas

Domestic Shipping:

  • We deliver to all serviceable pin codes across India
  • Some remote or hilly areas may have extended delivery times
  • Areas with restricted access (due to weather, strikes, or infrastructure issues) may experience delays

Current Courier Partners:

  • DTDC Courier
  • India Post
  • Other courier partners as applicable

Non-Serviceable Areas:

We currently do not deliver to the following areas (subject to change):

  • Certain remote locations in Jammu & Kashmir
  • Areas with limited courier infrastructure
  • Addresses without proper pin code identification

If your area is non-serviceable, we will notify you before processing your order and offer alternative options.

International Shipping:

ResetHomez currently does not offer international shipping. All orders must have delivery addresses within India.

Order Processing and Dispatch

Processing Timeline:

  • Orders are processed and quality-checked within 2-3 working days (excluding weekends and public holidays) from the date of order confirmation
  • Payment confirmation is required before processing begins
  • Orders placed on weekends or public holidays will be processed on the next working day

Dispatch Notification:

  • You will receive a dispatch confirmation email with the courier tracking number
  • Tracking details will be updated within 24 hours of shipment
  • Check your email (including spam/promotions folder) for tracking information

Delivery Timelines

Standard Delivery:

  • Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 4-5 working days from dispatch
  • Tier 1 Cities: 5-7 working days from dispatch
  • Tier 2 and Tier 3 Cities: 7-10 working days from dispatch
  • Hilly and Remote Areas: 10-15 working days from dispatch

Please note: Timelines are estimates and may vary based on external factors beyond our control.

Delivery Hours:

  • Deliveries are made between 9:00 AM and 7:00 PM on working days (Monday to Saturday)
  • Deliveries are not made on Sundays and public holidays
  • The courier partner will attempt redelivery if you are unavailable

Shipping Charges

Domestic Shipping:

  • Prepaid Orders: FREE shipping on all orders above ₹999
  • Cash on Delivery (COD) Orders: shipping fee (collected at delivery)

Shipping Cost Breakup:

Shipping charges are calculated at checkout and are included in the final order total.

Order Modifications

Address Changes:

  • Address changes are NOT accepted once the order has been placed and confirmed
  • If you need a different address, you must cancel your current order and place a new one
  • Address changes are only possible if the new location is within the same state

Cancellation Before Dispatch:

  • Orders can be cancelled within 24 hours of placement
  • Refunds for cancelled orders will be processed within 7-10 business days
  • No cancellation fees apply for customer-initiated cancellations

Cancellation After Dispatch:

  • Orders cannot be cancelled after dispatch
  • You may refuse delivery or initiate a return as per our Return Policy

Tracking Your Order

How to Track:

  1. Check the tracking email sent with your order number
  2. Visit our website www.resethomez.com and enter your order number
  3. Use the courier partner's tracking page with your tracking number
  4. Contact our customer service team for tracking assistance

Real-time Updates:

  • Dispatch confirmation
  • Out for delivery notification
  • Delivery confirmation
  • Status updates in case of delays

Delivery Attempts

Failed Delivery:

If the courier cannot deliver your package:

  1. First Attempt: Courier will leave a notification
  2. Second Attempt: Courier will try redelivery within 2-3 days
  3. Third Attempt: If delivery is still unsuccessful, the package may be returned to our warehouse

What to Do if Delivery Fails:

  • Contact the courier directly using the tracking number
  • Reach out to us at contact.resethomez@gmail.com
  • Call  +91-8148659247
  • Provide alternative delivery dates/times if available

Damaged or Lost Shipments

Damage During Transit:

  • If you receive a damaged product, report it within 48 hours of delivery with photographic evidence
  • Do not refuse the parcel; accept it and document the damage with photographs
  • Contact us immediately with the order number and damage photos
  • We will provide a replacement at no cost

Lost Shipments:

  • If your shipment does not arrive within 15 days of dispatch, contact us immediately
  • We will investigate with the courier partner

Proof Required:

  • For lost packages: Tracking number and evidence that the package was not delivered
  • For damaged packages: Clear photographs showing the damage

Special Circumstances

Recipient Refusal: If the recipient refuses delivery without a valid reason, the package will be returned to our warehouse. Return shipping costs will be borne by the customer, and a refund will be processed after deducting return shipping charges.

Delivery Delays: Unforeseen circumstances such as:

  • Natural calamities (floods, earthquakes, storms)
  • Political strikes or bandh
  • Transportation strikes or congestion
  • Weather-related disruptions
  • Courier partner delays

May cause delivery delays beyond our stated timelines. We are not liable for delays caused by circumstances beyond our control. However, we will proactively communicate delays to customers.

Liability

ResetHomez's Responsibility:

  • We are responsible for the product until it is handed over to the courier partner
  • Once handed to the courier, the courier partner assumes responsibility
  • We will monitor courier performance and file claims for lost or damaged items on your behalf

Courier Partner's Responsibility:

  • The courier partner is responsible for the safe handling and timely delivery of the package
  • Liability for loss or damage during transit rests with the courier partner (subject to their terms)

Customer's Responsibility:

  • Verify the package for any visible damage before accepting delivery
  • Report damages within 48 hours
  • Provide an accurate and complete delivery address

Return Shipping

For Returns:

  • Return shipping charges are the customer's responsibility (unless the item is defective or damaged)
  • For defective or damaged items, ResetHomez will bear return shipping costs
  • Use trackable shipping methods (DTDC, India Post) for returns

Return Address:
Return address will be provided in the return authorization email.

Contact Us for Shipping Issues

Customer Service Team:
Email: contact.resethomez@gmail.com
Phone: +91-8148659247
Website: www.resethomez.com

Response Time: Within 48 hours of complaint receipt; resolution within 30 days